**About Iverson**

**Iverson** is a creative and technology partner to ambitious companies. We help businesses identify opportunities and solve their most pressing problems. Thumb-stopping campaigns, brand formation, and world-class interface design are just a few ways we drive impact.

We are looking for a high-agency **Operations & Program Manager** who is obsessed with keeping things organized, on time, and running smoothly. This person is the connective tissue between leadership, clients, and creative teams, ensuring every engagement is delivered with precision. They are a systems-thinker who builds processes that scale, eliminates inefficiencies, and creates the operational clarity that allows our creatives to perform at their highest level.

**Key Responsibilities**

**Operational Excellence**

- Build and maintain streamlined internal systems for program management, project tracking, account health, and reporting
- Document and enforce operational processes and SOPs that our creative teams will actually use
- Partner with leadership to support project resourcing, scope tracking, and budget management across Iverson’s accounts

**Project Management**

- Own project logistics from kickoff to delivery: timelines, budgets, and deliverable coordination
- Ensure every key account has clear, consistent project coverage
- Keep clients informed, supported, and confident in delivery
- Assist in building a culture of proactive, clear communication
- Proactively identify risks, opportunities, and improvements before they surface

**Risk & Issue Management**

- Anticipate roadblocks before they happen and take decisive action to resolve them
- Ensure leadership has real-time visibility into project health, budgets, and risks

**Collaboration**

- Facilitate productive, action-oriented meetings with clear next steps and accountability
- Ensure client and creative teams are aligned on process decision-making, while you own operational follow-through
- Oversee client communications for key accounts and ensure all other project comms are routed through the designated DRI

**What We’re Looking For**

- **Experience:** Deep experience in program management or operations, ideally in a design or creative agency
- **Systems Thinker:** See the big picture and build processes that scale. You anticipate dependencies, create repeatable workflows, and continually refine how work gets done.
- **Organization & Detail:** Extreme attention to detail, with a track record of on-time, on-budget delivery
- **Multitasking Mastery:** Proven ability to run multiple projects with overlapping deadlines
- **Communication:** Clear, confident, and empathetic in both written and verbal exchanges.
- **Tool Proficiency:** Comfortable with project management platforms (Asana, Notion, Airtable), Figma, and Google Workspace.
- **Workflow Understanding:** Familiarity with creative production pipelines (design, video, web)
- **Ownership Mentality:** Proactive, resourceful, and relentless in seeing work through to completion.
- **AI & Process Optimization:** Passionate about AI and emerging technologies, proactively exploring ways to streamline your work
- **Sense of Humor:** A lighthearted, positive attitude that contributes to our culture of fun and creativity. You know when to take things seriously and when to inject a bit of levity.
- **“That Dog”:** Hungry, relentless, and always looking to level up. This means working nights and weekends when the need arises.


**Why Join Iverson?**

- **Fully Remote:** Work from anywhere in the United States. Our culture is built to support remote-first collaboration and flexibility.
- **Flexibility:** Enjoy unlimited time off and the autonomy to structure your workday in a way that suits you best.
- **Growth-Oriented:** We’re committed to helping our team members grow personally and professionally through ongoing learning opportunities and meaningful challenges.
- **Creative Environment:** Be part of a team that celebrates design, innovation, and a playful approach to solving problems.
- **Health & Financial Benefits:** Comprehensive health coverage to ensure you’re operating at your best, along with a 401(k) plan with matching to help you secure your financial future.

https://allupworld.notion.site/Operations-Program-Manager-at-Iverson-253fd29d6cf380d387b1c1c7a3ad7789?source=copy_link

<div class="job-description">
 About Iverson

Iverson is a creative and technology partner to ambitious companies. We help businesses identify opportunities and solve their most pressing problems. Thumb-stopping campaigns, brand formation, and world-class interface design are just a few ways we drive impact.

We are looking for a high-agency Operations &amp; Program Manager who is obsessed with keeping things organized, on time, and running smoothly. This person is the connective tissue between leadership, clients, and creative teams, ensuring every engagement is delivered with precision. They are a systems-thinker who builds processes that scale, eliminates inefficiencies, and creates the operational clarity that allows our creatives to perform at their highest level.

Key Responsibilities

Operational Excellence

<ul>
<li>Build and maintain streamlined internal systems for program management, project tracking, account health, and reporting</li>

<li>Document and enforce operational processes and SOPs that our creative teams will actually use</li>

<li>Partner with leadership to support project resourcing, scope tracking, and budget management across Iverson’s accounts</li>
</ul>

Project Management

<ul>
<li>Own project logistics from kickoff to delivery: timelines, budgets, and deliverable coordination</li>

<li>Ensure every key account has clear, consistent project coverage</li>

<li>Keep clients informed, supported, and confident in delivery</li>

<li>Assist in building a culture of proactive, clear communication</li>

<li>Proactively identify risks, opportunities, and improvements before they surface</li>
</ul>

Risk &amp; Issue Management

<ul>
<li>Anticipate roadblocks before they happen and take decisive action to resolve them</li>

<li>Ensure leadership has real-time visibility into project health, budgets, and risks</li>
</ul>

Collaboration

<ul>
<li>Facilitate productive, action-oriented meetings with clear next steps and accountability</li>

<li>Ensure client and creative teams are aligned on process decision-making, while you own operational follow-through</li>

<li>Oversee client communications for key accounts and ensure all other project comms are routed through the designated DRI</li>
</ul>

What We’re Looking For

<ul>
<li>Experience: Deep experience in program management or operations, ideally in a design or creative agency</li>

<li>Systems Thinker: See the big picture and build processes that scale. You anticipate dependencies, create repeatable workflows, and continually refine how work gets done.</li>

<li>Organization &amp; Detail: Extreme attention to detail, with a track record of on-time, on-budget delivery</li>

<li>Multitasking Mastery: Proven ability to run multiple projects with overlapping deadlines</li>

<li>Communication: Clear, confident, and empathetic in both written and verbal exchanges.</li>

<li>Tool Proficiency: Comfortable with project management platforms (Asana, Notion, Airtable), Figma, and Google Workspace.</li>

<li>Workflow Understanding: Familiarity with creative production pipelines (design, video, web)</li>

<li>Ownership Mentality: Proactive, resourceful, and relentless in seeing work through to completion.</li>

<li>AI &amp; Process Optimization: Passionate about AI and emerging technologies, proactively exploring ways to streamline your work</li>

<li>Sense of Humor: A lighthearted, positive attitude that contributes to our culture of fun and creativity. You know when to take things seriously and when to inject a bit of levity.</li>

<li>“That Dog”: Hungry, relentless, and always looking to level up. This means working nights and weekends when the need arises.</li>
</ul>

Why Join Iverson?

<ul>
<li>Fully Remote: Work from anywhere in the United States. Our culture is built to support remote-first collaboration and flexibility.</li>

<li>Flexibility: Enjoy unlimited time off and the autonomy to structure your workday in a way that suits you best.</li>

<li>Growth-Oriented: We’re committed to helping our team members grow personally and professionally through ongoing learning opportunities and meaningful challenges.</li>

<li>Creative Environment: Be part of a team that celebrates design, innovation, and a playful approach to solving problems.</li>

<li>Health &amp; Financial Benefits: Comprehensive health coverage to ensure you’re operating at your best, along with a 401(k) plan with matching to help you secure your financial future.</li>
</ul>

</div>

This job has been closed